Dedicated support for Agents in Bath
Why work with us?
1
At Bentley Mills, we work alongside you to make property maintenance simple, reliable, and stress-free across your whole portfolio.
2
You benefit from clear communication, dependable scheduling, and a single point of contact, so you’re never left chasing updates or juggling multiple contractors.
3
Fast response times across all your requirements. From reactive repairs and ongoing maintenance to pre-sale refreshes and end-of-tenancy works. Every job is handled professionally and to a high standard.
We carry Home Improvement Protection insurance for the reassurance and protection of your landlords.
Your trusted maintenance partner.
Your trusted maintenance partner.
Meet Your Strategic Delivery Partner
You’ll have direct contact with your strategic delivery partner, giving you a single, reliable point of contact who understands your properties, your expectations, and the pressures you face day to day. You won’t be passed from person to person or left waiting for updates — you’ll always know who to speak to and where you stand.
They will manage everything from collecting keys to go out to quote, liaising with your tenant and project managing the work.
Meet Richard. He looks after the Bath area. He has over 20 years of experience of building. He has worked on the tools, project managed large development sites and worked in Renewables. When he is not at work he is with his wife and 2 young children, watching rugby or riding motorbikes when time allows.
Expert Assessment
Building Defects Surveys
Bentley Mills delivers expert building defects reports that provide landlords and managing agents with clear insights into necessary corrective actions.
Our specialised assessments identify and document critical issues including persistent damp problems (rising, penetrating, and condensation), structural defects (subsidence, settlement, and wall bulging), and comprehensive roofing failures (from damaged flashings to deteriorated coverings).
High Access Drone Surveys
Our high access drone surveys provide a safe, cost-effective solution for identifying building defects in hard-to-reach areas.
Using advanced drones, we thoroughly inspect roofs, gutters, chimney stacks and high-level facades without the substantial expense of scaffolding or the significant risks associated with ladder access. These detailed aerial inspections capture high-resolution imagery of potential problems, allowing our experts to identify issues such as displaced tiles, blocked gutters, deteriorated pointing, and structural concerns before they escalate into major repairs.
Case Study
Severe damp in a Top Floor Flat, Clifton, Bristol
Your Journey:
From quotation request to completed project
Our simple six-step process takes all the stress and complexity out of managing your portfolio.
Here's how we work together to manage your maintenance requests:
1
Request a Quote
You email us a request to quote and we will call your tenant and book in a suitable time to meet them there or get their approval to collect keys from you to access their home.
2
Expert Assessment
One of our experienced surveyors will will visit the property to assess the problem and take pictures of the problem reported.
3
Submit Quotation & Pictures
We will send your a transparent quotation that is set out job by job, not just one total at the end. We send you a document with pictures of the problems for you to forward to your landlord.
4
Send us Your Works Order
After you have gained approval from your landlord, send across your approval so we start planning the works as soon as possible.
5
We Create a Project Plan
We will talk to your tenant and plan the works around their requirements where possible. We will give you updates by email once we know when we start the works.
6
Photos & Final Invoice
After we have completed the works we will take pictures for your records and submit a final invoice.
Professional Trades
We view our relationship as a partnership built on mutual support. We’re here to help with everything from the small jobs that are often hard to find someone for—such as hanging curtains or changing a door handle—to larger projects, including full house renovations.
We provide both internal and external property maintenance, as well as garden landscaping and ongoing maintenance.
We’re often asked which trades we cover. Below is a list of our available trades; if you don’t see what you’re looking for, please don’t hesitate to ask: