When Something Goes Wrong, We're On It. Quickly.
Fast, reliable reactive maintenance for landlords and letting agents across Bath, Bristol, and North Somerset. One call connects you to every trade — in hours, out of hours, and at weekends.
01275 605 672
☎ 24/7 Helpdesk
Your Reality. Your Problems. Our Rapid Response.
A boiler stops working on a Friday evening. A roof leak appears after a storm. A tenant calls about a broken lock. These things don't wait for Monday morning, and neither do we.
Bentley Mills provides reactive maintenance and emergency callouts across the region, with a 24/7 helpdesk and a full roster of accredited trades ready to respond. Whether you're a letting agent managing hundreds of properties or a private landlord with a single house, you get the same fast, professional response — with every job documented, photographed, and invoiced clearly when it's done.
In hours or out of hours. We're There.
We operate across standard working hours — 8am to 5pm, Monday to Friday — and outside them. If your tenant has an emergency on a Saturday night or a bank holiday, they have a number to call and a team ready to help. You won't be left scrambling to find someone.
Every job is handled by accredited tradespeople, approved by the relevant governing bodies. Our multi-trade operatives can deal with the majority of day-to-day maintenance issues in a single visit, keeping disruption to your tenant to a minimum and avoiding the cost of multiple callouts.
Transparent pricing. No surprises.
We believe you should know what you're paying before anyone sets foot on site. Our rates are straightforward and published openly — no hidden call-out fees, no inflated out-of-hours surcharges buried in the small print.
We operate two rate structures: Preferential rates for clients on one of our Planned Preventative Maintenance schedules, and Standard Rates for new clients or one-off callouts. Either way, you'll always receive a clear, itemised quotation before any work is approved.
PPM Contract Clients
For landlords and agents on a Bentley Mills planned maintenance schedule
In hours (Mon–Fri, 8am–5pm)
Multi-Trade £55 + VAT Per Hour
Specialist Trades £75 + VAT Per Hour
Out of Hours, Weekends & Bank Holidays and Priority 1 Emergency Call Outs
Multi-Trade £95 + VAT Per Hour
Specialist Trades £145 + VAT Per Hour
As a PPM client, your preferential rates reflect the value of our ongoing partnership. You're not just getting a cheaper callout — you're getting a team that already knows your properties, your portfolio, and your expectations.
A Note on Materials
All rates are quoted exclusive of VAT. Materials are charged separately and itemised clearly on your quotation. You will always receive a job-by-job breakdown before work begins — never a single unexplained total.
Standard Rates
For new clients, one-off jobs, and emergency callouts without a service contract
In hours (Mon–Fri, 8am–5pm)
Multi-Trade £65 + VAT Per Hour
Specialist Trades £85 + VAT Per Hour
Out of Hours, Weekends & Bank Holidays and Priority 1 Emergency Call Outs
Multi-Trade £105 + VAT Per Hour
Specialist Trades £155 + VAT Per Hour
Not yet a contract client? No problem. We welcome emergency callouts and one-off instructions — and we'll look after your tenants and your property just as professionally. If you find yourself calling us regularly, it may be worth exploring whether a PPM schedule could save you money in the long run. → PPM: Find out more
Every Trade. Ready to Respond.
Most reactive maintenance issues can be handled by our multi-trade operatives in a single visit. For specialist works — gas, electrical, or structural — we deploy the right accredited professional, fast.
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Plumbing & Heating Boiler breakdowns, leaking pipes, blocked drains, radiator faults, hot water failures.
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R
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Electrical Power failures, tripped circuits, faulty sockets or switches, lighting issues, emergency EICR testing.
Roofing & External Storm damage, missing or slipped tiles, leaking flat roofs, blocked or broken gutters.
Damp & Water Ingress Emergency treatment of penetrating damp, leak tracing, temporary weatherproofing.
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Carpentry & Security Broken locks, damaged doors or frames, window repairs, boarding up.
Decoration & Finishing Damage to plaster, scuffed or marked walls, paint repairs after maintenance works, and making good after any trade has been through. We don't leave a property looking like a building site — every visit is finished to a standard your tenant and landlord will notice.
General Maintenance Anything from a broken curtain rail to a damaged floor — if it needs fixing, we'll send someone.